What is CRM?
Every great business starts with a great relationship. Every great relationship starts with You. The strategy you take in establishing, developing and maintaining these relationships is your CRM (Customer Relationship Management) strategy. The system that support this strategy is your CRM software. With SugarCRM software, your company will gain insights across marketing, sales and support so everyone is working toward common goals. SugarCRM offers companies unrivaled flexibility to design CRM applications and processes that expose the right information, making more successful partners and happier customers.
CRM Solutions / Editions
SugarCRM offers different CRM editions and pricing to meet the needs of small business, medium-sized companies, large enterprise and government organizations. SugarCRM customers have the right to run our products anywhere: in their own datacenters, in our data centers, or at any of a variety of cloud service providers. Customers can deploy our CRM solutions in various ways, including cloud computing option, private cloud behind your firewall, hosted through one of our worldwide partners or hosted various public clouds, including IBM, Amazon and more. In all cases our customers own their data and have full access to their complete database. With another CRM solution, customers are lucky to get a CSV export of their information when they leave the service.
Contact Manager / Account Management
If you experienced CRM before it was likely not much more than a contact manager. SugarCRM will help you transform your contacts into engagements and into customers and empower your entire organization to align towards customer success. No matter which role, SugarCRM will provide a solution for you:
CRM for Account Management: provide a single view of customers across products, geographies, account, and status. In one single page, users see not only account information, but all associated sales opportunities, contacts, activities, history, cases and quotes. Account management gives your organization the ability to build tighter, more profitable relationships by understanding the status of each account.
CRM for Marketing, Engagement and Sales: closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.
CRM for Support, and CRM for IT: instills confidence that customer cases will be handled quickly and effectively. It centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues.
Application Development within CRM: allows administrators and developers to create powerful business processes quickly and easily. Administrators can define teams, control access rights to modules and fields, change the homepage layout or modify existing screens with the layout editor, and create new dashlets from third-party data sources. Simple yet powerful workflow tools give users the ability to create and enforce business rules.
Online vs. On-site CRM
Is your online CRM software an obstacle instead of an aid to progress? Are you considering web, cloud or hosted CRM solutions? SugarCRM offers a modern, flexible, CRM software system – a web based CRM with maximum flexibility in mind: SaaS, Private Cloud or On-Site. As a cloud based CRM, Sugar is easy to customize and adapt to your changing needs. Sugar's hosted CRM solution ensures that you won't outgrow your Sugar deployment. As your business expands, you can change your hosted CRM deployment to meet your business requirements, your geographic presence, and your budget. Since Sugar always gives you control over your data, you'll never be forced to keep your data in a single cloud location.
Get More Choice and Control with Open Source CRM
SugarCRM gives users control. Unlike other CRM systems, you own your data and never have to worry about being locked-in to a service. With Sugar, the customer, not the provider, calls the shots. Open source CRM is at the heart of SugarCRM’s business. It manifests itself in part through our commitment to our open source CRM software, but is pervasive in our entire company philosophy of how we develop, distribute and support our products. SugarCRM's open source development process means continual feedback from customers and users, resulting in higher quality products designed to meet real-world needs. With Sugar, you can run the software wherever you like and make unlimited changes without restriction. It's open source contact management software that works for you, not the other way around.
