Telephony Integration

Featured Listing
Fonality CRM Module
Fonality CRM Module provides an integration between SugarCRM and Fonality phone system. This includes Click to Dial through your Fonality phone system and Call Assistant, an inbound screen pop-up for easy access to identify and update records.
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Popularity
Angel.com - Phone-Enabling SugarCRM
Added 2009-06-12
Angel.com's fully hosted, speech-enabled IVR solutions seamlessly integrate with your SugarCRM account, enabling you to access your SugarCRM data and collect customer information – all over the telephone.
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Contivio Contact Center
Added 2010-03-29
Contivio.com… if you have access to a browser and a headset, you can be up and running with an enterprise level contact center within minutes…including integration to any version of SugarCRM, whether vanilla or customized, hosted or on-premise!
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Fonality CRM Module
Added 2010-03-19
Fonality CRM Module provides an integration between SugarCRM and Fonality phone system. This includes Click to Dial through your Fonality phone system and Call Assistant, an inbound screen pop-up for easy access to identify and update records.
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Liz, full featured Asterisk plug-in
Added 2008-07-30
Liz is a full featured Asterisk plug-in for SugarCRM 5 and up. It will handle both incoming and outgoing calls. With the management of multiple incoming calls, call transferring and call logging this is a revolutionary Asterisk plug-in.
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MyCRM Call Manager for Skype and Tapi
Added 2008-10-30
Call Manager offers all those who use Skype and / or Tapi bound telephony equipment a solution to improve the handling and documentation of call related activities in combination with Sugar.
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Pacta CRM Phone Connector
Added 2006-11-27
Version 3.0 Seamless integration with SugarCRM. Instant client info pop-up, logging all outgoing and incoming calls, automatic dialing and more. Supported phone systems: TAPI, JTAPI, Skype, GSM Mobile, PSTN Fixed line.
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Productivity Pack for Contact Centers
Added 2009-09-14
Innovative CTI Solution Provides Screen Pop, Convenient Customer Call Back, Post Call Customer Surveys & First Call Resolution Tools. Integrate Aspect, Avaya & Nortel Switches to Achieve Immediate Increases in Agent Productivity and CSAT.
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STARFACE SugarCRM Connector
Added 2008-07-23
adds telephony features of STARFACE VoIP solution to optimize the effectivness of SugarCRM, incl. click to dial, signaling of inbound & outbound calls (display of customer data), direct documentation of phone calls in the appropriate memo sheet
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TeleSign two-factor authentication
Added 2008-09-10
Additional security with two-factor authentication utilizing TeleSign phone verification.
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Voicent Predictive Dialer Integration
Added 2010-03-01
Single-click to launch Voicent (www.voicent.com) Agent Dialer for predictive dialing or power dialing. Automatic call status update, record, play audio file, and transfer call. Works with analog phone line, Skype, or SIP based VOIP service or PBX.
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